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DiagnoseExecuteHigh

Shared Outcome Simulation

Make local optimisation visible in a short cross-functional flow.

60–90 min12–24

Purpose

Observe how local targets, information and queues affect one end-to-end result.

Output: Observed system pattern and one shared-outcome experiment

Materials

  • Role cards
  • Work-item cards
  • Local scorecards
  • Shared outcome board

Preparation

  • Model a fictional flow that resembles the work without exposing confidential cases.
  • Give each role a locally rational target and partial information.

Facilitation steps

1

Round one

20 min

Run the flow using local targets and existing handoff rules.

2

Observe

10 min

Record queues, rework, escalation and the end-to-end outcome.

3

Redesign

15 min

Teams may change one measure and two interface rules.

4

Round two

20 min

Repeat the same demand pattern with the redesigned system.

5

Transfer

15 min

Select one real shared measure or interface experiment.

Observe

  • Where is locally correct action globally harmful?
  • What information arrives too late?
  • Who can stop the flow?

Debrief

  • Which rule produced the largest system effect?
  • What did we initially explain as a people problem?
  • What will we test in real work?

Transfer to work

Run the chosen measure or interface change on a bounded real workflow for 30 days.

The simulation is useful only when the second round tests a changed work rule and the debrief names a real transfer.

Failure modes

  • Participants optimise the game score rather than inspect the mechanism.
  • The debrief never reaches real work.

Accessibility

  • Do not require speed, standing or fine motor activity.
  • Provide clear role instructions and a non-playing observer role.