Hoshin Kanri: applied decision
Build a referral-wait plan with clinic contributions, leading measures and a review rule.
30 minutes
Scenario
A regional health network promises shorter referral waits. Clinics point out that incomplete referrals and staffing gaps, not just scheduling, determine delay.
- Your role
- Decision owner with responsibility for affected people
- Method
- Hoshin Kanri
Evidence pack
Situation
A regional health network promises shorter referral waits. Clinics point out that incomplete referrals and staffing gaps, not just scheduling, determine delay.
Method constraint
Cascading numeric targets without resources, local knowledge or a mechanism for changing course.
Constraints
- State assumptions and protect affected people.
- Do not treat the method artifact as causal proof.
Case steps
Work through each prompt using the evidence pack. These guided cases support self-directed practice; server-scored attempts are not available yet.
Frame the decision and identify the affected actors and evidence gaps.
Apply the method to compare at least two interpretations or responses.
Choose one bounded next test, its owner, safeguard and rejection signal.