Force Field Analysis: improve smart-meter access
Use force field analysis to compare interventions for tenants who cannot access a new smart-meter portal.
30 minutes
Scenario
A utility wants residents to adopt a new smart-meter portal. Enrollment is low because multilingual tenants cannot access accounts controlled by landlords.
- Your role
- Decision owner with responsibility for affected people
- Method
- Force Field Analysis
Evidence pack
Situation
A utility wants residents to adopt a new smart-meter portal. Enrollment is low because multilingual tenants cannot access accounts controlled by landlords.
Method constraint
Adding subjective force scores into a false net number or framing legitimate rights as resistance to overcome.
Constraints
- State assumptions and protect affected people.
- Do not treat the method artifact as causal proof.
Case steps
Work through each prompt using the evidence pack. These guided cases support self-directed practice; server-scored attempts are not available yet.
Frame the decision and identify the affected actors and evidence gaps.
Apply the method to compare at least two interpretations or responses.
Choose one bounded next test, its owner, safeguard and rejection signal.