Impact Mapping: applied decision
Trace a goal through actors and behaviour changes to deliverables worth testing.
30 minutes
Scenario
A public library plans a new portal to increase adult learning. Attendance data show that shift workers cannot use evening classes.
- Your role
- Decision owner with responsibility for affected people
- Method
- Impact Mapping
Evidence pack
Situation
A public library plans a new portal to increase adult learning. Attendance data show that shift workers cannot use evening classes.
Method constraint
Confusing output delivery with actor impact; omitting actors who bear costs.
Constraints
- State assumptions and protect affected people.
- Do not treat the method artifact as causal proof.
Case steps
Work through each prompt using the evidence pack. These guided cases support self-directed practice; server-scored attempts are not available yet.
Frame the decision and identify the affected actors and evidence gaps.
Apply the method to compare at least two interpretations or responses.
Choose one bounded next test, its owner, safeguard and rejection signal.