Double Diamond: applied decision
Separate discovery and problem definition from solution exploration and delivery.
30 minutes
Scenario
A clinic wants an AI booking bot after complaints about long waits. Interviews reveal that unclear referral rules, not booking speed, drive most repeat calls.
- Your role
- Decision owner with responsibility for affected people
- Method
- Double Diamond
Evidence pack
Situation
A clinic wants an AI booking bot after complaints about long waits. Interviews reveal that unclear referral rules, not booking speed, drive most repeat calls.
Method constraint
Treating the four phases as a waterfall or using a workshop vote as user evidence.
Constraints
- State assumptions and protect affected people.
- Do not treat the method artifact as causal proof.
Case steps
Work through each prompt using the evidence pack. These guided cases support self-directed practice; server-scored attempts are not available yet.
Frame the decision and identify the affected actors and evidence gaps.
Apply the method to compare at least two interpretations or responses.
Choose one bounded next test, its owner, safeguard and rejection signal.