Learning objective
Compare intended and actual results, explain gaps and assign changes for the next cycle.
Why it matters
Teams repeat a hard event because lessons remain anecdotes without an owner or follow-up.
Core concept
A facilitated review reconstructs intent, observation, causes, what to sustain and what to change. Its output is a small set of owned, testable changes, not a blame list.
Scenario
A flood response delivered supplies on time overall, yet two remote districts received the wrong medication. Dispatch logs and field reports disagree.
Worked decision
Reconcile records with frontline accounts, preserve the effective routes, test a medication verification handoff and review the next exercise.
Decision rule
Assign owners, dates and evidence for the next review.
Ethical boundary
Running a ceremonial meeting with no behavioural change, or asking harmed participants to speak without protection.
AI lens
Use AI to organize evidence, then verify its source and keep decision authority with people.
Quick check
What would invalidate the first proposed action? Running a ceremonial meeting with no behavioural change, or asking harmed participants to speak without protection.
Next step
Complete the After Action Review case.